Phones
IP Desk phones are supported directly by ITS.
If you believe there is something wrong with your desk phone, check the list below and if you
cannot find your problem then please contact us.
Downloadable Phone Guides
Voicemail Guide
IP Phone Guide
Three Way Calling Guide
Phone Guide
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How do I... |
Do this... |
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Transfer a call |
Normal:
Press Transfer soft key
Dial number
Press Transfer soft key
Attended:
Press Transfer soft key
Dial number
Talk to person to let know transferring call
Press Transfer soft key |
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Transfer a call to someone's voicemail |
Press Transfer soft key
Press * key
Dial number
Press Transfer soft key |
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Conference call |
More about conference calls... |
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Look up/call another employee in my phone |
Press Directories button on phone
Select Corporate Directory
To Search in Corporate Directory by full or partial First Name, Last Name or
Number:
Use Up/Down arrows to select First Name, Last Name, or Number
Use Number pad to enter search criteria
If searching by name, hit number consecutively till letter desired is reached
Press Select soft key
Results listed
Use Up/Down arrows to select person
Press Dial soft key to call person |
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Look up my received/dialed phone calls |
Press Directories
Select:
Missed Calls (Calls not answered)
Received Calls (Calls answered)
Placed Calls (Calls Dialed Out)
Press Select soft key
Results listed
Use Up/Down arrows to select person
Press Dial soft key to call person |
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Reset my voicemail password, greeting or recorded name |
Press Messages button on phone
Enter passcode Then #
Press 4 to change setup options
Change Greetings:
Press 1
Change Passcode:
Press 3
Then 1
Change Recorded Name: Press 3
Then 2
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Setup speed dial numbers |
Click here for instructions (login required) |
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Change my phones ring tone |
Press Settings
Choose Line (press number next to extension)To play ring, press Play soft key. Once you have decided on a ring, highlight ring and press Select soft key
Press Ok soft key
Press Exit soft key when done
Press Exit soft key again |
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Change how my phone rings |
Click Here for Steps |
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Forward all my phone calls to a different number or voicemail |
Press CFwdAll soft key
Choose Option:
Voicemail: Enter 1111
On Campus: Enter the extension
Off Campus: Enter 9 then the number
To Cancel
Press CFwdAll soft key |
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How to access voicemail from another phone |
Dial:
On Campus:7666
Off Campus:594-7666
Press * (Star)
Enter in Extension Then #
Enter passcode
Then #
Press:
1 - listen to new messages
2 - send a message
3 - review old messages
4 – change setup options
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Conference Call Options
IT Services offers two different types of Conference Calling capability: Three-Way Calling & Meet Me.
Three-Way Calling – Allows you to create a three-way phone conversation from your office phone with people from both on and off campus. Please see the Three-Way Calling Guide.
Meet Me – In house Conference Call capability allows you to have a phone meeting with up 12 callers at a time, whether they are on campus or off. As part of this capability, Roberts currently has 2 conference call lines available with 800 numbers associated to each line. Meet Me lines need to be scheduled by contacting the Help Desk at 585.594.6898 at least a week in advance. After Meet Me line is schedule, you will receive an email with the confirmation and instructions.
Conference Phones are available for group conferencing in any of the classrooms or conference rooms on campus. Conference phones can be used in conjunction with the Meet Me or can be used for direct dialing. Conference phones need to be scheduled by contacting the Help Desk at 585.594.6898 at least a week in advance.
My Phone Doesn't Work
Employees/Desk Phones - Ensure that your phone is properly plugged into your network jack. If there is
still a problem please contact us.
Students/Dorms - Try to test your jack with another persons phone to make sure that it isn't a problem
with your phone. If you believe the problem is with the wall jack, then please contact us.
Did you find the answer to your problem? If not, please contact us.
